Privacy Policy

1. Introduction

CallX, Inc. ("CallX", "we", "us", "our") operates a pay-per-call insurance marketplace and supervisory platform. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your information. It applies to Agents, Agencies, Coaches, Publishers, Advertisers, SuperAdmins, Callers whose calls are routed through CallX, and visitors to our websites.

This Policy operates alongside the CallX Terms of Service. Defined terms have the meanings given in the Terms.

B. Information Collected Automatically

When you use the Services, we automatically collect:

Device information, IP address, browser type, operating system
Usage metrics, access times, feature interactions, click paths
Call metadata (timestamps, duration, caller ID, routing outcomes)
Audio stream technical data (WebRTC diagnostics, network quality)
Error logs, diagnostic reports, and performance analytics
Cookies, pixels, and similar tracking technologies

C. Platform Data

CallX collects and processes “Platform Data,” which includes:

Call audio and recordings
Transcripts and AI-generated summaries
Interaction data between callers and agents
Routing decisions and call outcomes
AI model outputs, scoring, sentiment indicators, and analytics
Agent behavior and performance metrics
Platform usage data across all features

Platform Data is used to operate, improve, and enhance the CallX platform, including machine learning and AI systems.

3. How We Use Information

CallX uses Customer Data and Platform Data for the following purposes:

A. To Provide and Operate the Services

Call routing, call tracking, and call handling
Transcriptions, recordings, analytics, and reporting
Agent tools, dashboards, AI-generated insights
Integrations with CRMs, carriers, and third-party services

B. To Improve and Develop Products & AI Systems

CallX uses Platform Data to:

Train, refine, and validate AI and machine learning models
Enhance real-time coaching tools, scoring systems, and analytics
Improve transcription accuracy and speech-processing technology
Build features such as CallX™ Edge, Pulse, Align, Engage, and Voice
Conduct internal testing, benchmarking, and research

This includes the use of anonymized or aggregated data for model training and product development.

C. To Create Aggregated & Anonymized Insights

CallX may transform Platform Data into aggregated or anonymized datasets that:

Cannot reasonably identify you, your agents, or your customers
Are used for benchmarking, analytics, performance modeling, and system optimization
May be shared externally for industry insights or research
Become the exclusive property of CallX

D. To Maintain Security, Compliance, and Integrity

Fraud detection and prevention
Monitoring platform usage for compliance
Auditing, logging, and operational analytics

E. To Communicate With You

Service updates and maintenance notices
Billing and account communications
Support-related messages
Marketing communications (optional)

4. How We Share Information

CallX does not sell personal information. We may share data with:

A. Service Providers & Vendors

Including those that assist with:

Cloud hosting
Telecommunication and SMS delivery
Data storage and backup
Payment processing
Customer support
CRM integrations and analytics

B. Third-Party Integrations You Choose

If you connect external CRMs, carriers, or marketing systems, you authorize CallX to exchange data with those services as required.

C. Legal Disclosure

We may disclose information if required to do so by law or to protect the rights, safety, or security of:

CallX
Our users
The public

D. Business Transfers

If CallX participates in a merger, acquisition, or asset sale, data may be transferred as part of the transaction.

5. Data Rights & Ownership

A. Customer Data

‍You retain ownership of your Customer Data, including:

Caller information
CRM records
Lead data
Personally identifiable information

CallX processes Customer Data solely to provide and operate the Services, except where anonymized or aggregated.

B. Platform Data

CallX retains broad rights to use Platform Data for:

AI training and enhancement
Product development and analytics
Research and benchmarking
System optimization and quality assurance

Platform Data that is anonymized or aggregated becomes the exclusive property of CallX.

C. Derivative Works

All derivative works—including AI models, scoring systems, analytics, insights, and performance metrics—created from Customer Data (when anonymized/aggregated) or Platform Data are owned exclusively by CallX.

6. Your Privacy Rights

Depending on your jurisdiction (including CCPA/CPRA, GDPR, and other privacy laws), you may have rights such as:

Access to your data
Correction or deletion
Restriction of processing
Opt-out of certain uses
Data portability

Requests may be submitted to:
info@callx.com

7. Data Security

We use administrative, technical, and physical safeguards to protect data, including encryption, access controls, monitoring, and secure cloud infrastructure.
However, no system can guarantee absolute security.

8. Data Retention

We retain data for as long as necessary to:

Provide the Services
Fulfill legal or compliance obligations
Maintain accurate business and analytical records

Deletion requests may be honored where permitted by law.

9. Cookies & Tracking Technologies

CallX uses cookies, pixels, and tracking tools for:

Authentication
Analytics
Advertising attribution
System performance optimization

Cookies may be disabled in browser settings, though some features may be limited.

10. Children’s Privacy

The Services are not intended for individuals under the age of 18.
We do not knowingly collect or store information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Continued use of the Services constitutes acceptance of the revised policy.

12. Contact Information

CallX, Inc.
1255 Treat Blvd Suite 300
Walnut Creek, CA 94597
Email: info@callx.com
Phone: (925) 472-6650