WAVV Dialer for Insurance Agents: Compliance Settings

What Is the WAVV Dialer?

WAVV is a calling platform for outbound sales teams. Its website says WAVV "helps sales teams connect with more prospects directly from their CRM," and its power dialer page says the dialer is built into the CRM, naming HighLevel and HubSpot, so reps do not export lists. WAVV's integrations page lists HighLevel, HubSpot, REDX, PropertyRadar and Wise Agent.

This guide covers how WAVV describes its dialing modes and settings, and which federal calling rules to check them against. WAVV details come from WAVV's own website and help center as of October 2026. For the broader rule set, see our guide to insurance telemarketing rules.

How Does the WAVV Dialer Work?

WAVV's help center and product pages describe several ways to dial:

Preview Line Dialer. WAVV's help center describes it as click-to-call inside your contacts, where you move between leads and dial each number yourself.
Single Line Dialer. WAVV calls it an upgraded product that includes Smart Voicemail Drop.
Multi-line dialing. WAVV's power dialer page says it dials one, two or three lines at once using local presence numbers and connects you when someone answers. The help center says, "If you have a multi-line dialer subscription, you can choose 1, 2, or 3 calls at the same time."

WAVV's Dialer Settings article also lists a Dialing Mode choice, Standard ("Click to Start New Calls") or Advanced ("Start New Calls Immediately"), plus caller ID and Local Presence, Ring Timeout, Outbound Voicemail, Time Zone Protection, call recording, a Callback Message for multi-line dialing, and IVR Opt-Out.

Is WAVV an Insurance Dialer?

The WAVV pages reviewed for this article present the product for outbound sales teams generally rather than as an insurance-specific dialer. An insurance dialer is still a tool for placing outbound calls, and which federal rules reach a call depends on the call: whether it is telemarketing, whether the number is wireless, residential or on the National Do Not Call Registry, and whether you use a prerecorded message or a system the FCC would treat as an autodialer.

What Compliance Responsibilities Does WAVV Leave to You?

WAVV's Terms of Service (effective September 22, 2026) say that WAVV assumes no responsibility for whether a client's campaigns meet legal requirements, and that "Client, not WAVV, is responsible for maintaining and enforcing its internal opt-out list." Section 9.2 says the client acknowledges reading the FTC Telemarketing Sales Rule (whose reach to insurance calls depends on 15 U.S.C. 1012(b), discussed below), the TCPA and the Truth in Caller ID Act, and that the client should review them with its own counsel. Section 16.2 says, "WAVV provides no financial, legal, or tax advice or counsel."

WAVV's DNC List help article describes an internal Do Not Contact list that users curate and says, "WAVV does not scrub numbers against the National DNC Lists." Registry scrubbing needs its own process.

Which Federal Rules Should You Check Against Your Dialer Settings?

The FCC's rule is 47 CFR 64.1200. The FTC's Telemarketing Sales Rule (TSR) is 16 CFR Part 310; whether the TSR reaches an insurance call depends on the FTC's limited jurisdiction over the business of insurance, because under 15 U.S.C. 1012(b) the FTC Act applies to insurance only to the extent that business is not regulated by state law. The table pairs WAVV settings, as WAVV describes them, with the rule to check.

WAVV setting (as WAVV describes it)	Federal rule to check
Multi-line dialing, 1 to 3 lines	FCC: abandon no more than 3 percent of live-answered telemarketing calls over a 30-day period for a single calling campaign; a call is abandoned if not connected to a live sales representative within two seconds of the completed greeting (47 CFR 64.1200(a)(7)). TSR safe harbor: 3 percent per campaign or 30-day period (16 CFR 310.4(b)(4)(i)), subject to the 15 U.S.C. 1012(b) qualifier.
Callback Message for extra answered calls	When no live representative is available within two seconds, the FCC rule calls for a prerecorded identification and opt-out message (64.1200(a)(7)(i)). A prerecorded telemarketing message can also raise consent questions under 64.1200(a)(2) and (a)(3).
Ring Timeout	Do not disconnect an unanswered telemarketing call before at least 15 seconds or four rings (64.1200(a)(6)); the TSR safe harbor has the same ring standard (310.4(b)(4)(ii)), subject to the same qualifier.
Time Zone Protection	No telephone solicitation to a residential subscriber before 8 a.m. or after 9 p.m. at the called party's location (64.1200(c)(1)).
DNC List and IVR Opt-Out	Internal do-not-call procedures (64.1200(d)) and the National Do Not Call Registry (64.1200(c)(2)).
Caller ID and Local Presence	Telemarketers must transmit caller ID, and the number shown must allow a person to make a do-not-call request during regular business hours (47 CFR 64.1601(e)).

Autodialer and Prerecorded-Voice Consent

The FCC rule bars calls to wireless numbers using an automatic telephone dialing system or an artificial or prerecorded voice without the called party's prior express consent, except for emergencies and other listed exemptions (64.1200(a)(1)). If the call is telemarketing, the rule requires prior express written consent (64.1200(a)(2)), and a prerecorded telemarketing call to a residential line also requires prior express written consent (64.1200(a)(3)). The rule defines an autodialer by the equipment's capacity to store or produce numbers using a random or sequential number generator and to dial them (64.1200(f)(2)). Whether a dialer configuration meets that definition is a question for counsel. A prerecorded voicemail drop or callback message raises the prerecorded-voice question regardless.

Calling Hours

The FCC calling-hours rule covers telephone solicitations, which exclude calls to a person who gave prior express invitation or permission or has an established business relationship with the caller (64.1200(f)(15)). The TSR limits outbound telemarketing calls to a residence to 8 a.m. to 9 p.m. at the called person's location unless the person gave prior consent (16 CFR 310.4(c)), subject to the 15 U.S.C. 1012(b) qualifier. WAVV's help center says Time Zone Protection "Prevents calling people outside of set hours in their area code." Both rules refer to the called person's location, so ask counsel about numbers whose area code may not match where the person is. State laws can set narrower hours.

Do Not Call Lists and Revocation

The registry safe harbor refers to a version of the National Do Not Call Registry obtained no more than 31 days before the call (64.1200(c)(2)(i)(D)). The other routes for calling a registered number are a signed written agreement to be contacted by the seller (64.1200(c)(2)(ii)) and a personal relationship (64.1200(c)(2)(iii)); an established business relationship is excluded from the definition of telephone solicitation (64.1200(f)(15)(ii)). For internal lists, the FCC rule calls for a written do-not-call policy, trained staff, recording and honoring requests within a reasonable time not to exceed ten business days, and honoring them for five years (64.1200(d)). See our article on Do Not Call violations.

Revocation of consent under 64.1200(a)(10) applies to calls under (a)(1) through (a)(3) and to Registry solicitations under (c)(2), and must be honored within a reasonable time not to exceed ten business days. Until November 25, 2026, a consumer may revoke by any reasonable method. Under FCC 26-67, effective November 25, 2026, a caller may designate exclusive methods (an automated voice or key-press opt-out during a call, standardized reply words to a text, or a designated website or phone number) if it clearly and conspicuously discloses them; a caller that designates none must process requests made by any reasonable means. Under the same order, from November 25, 2026, a revocation in response to a telemarketing call or text covers all future such calls and texts from that caller.

What Compliance Settings Should You Check in WAVV?

Questions for your settings, WAVV support and counsel, not claims beyond WAVV's documentation.

Dialing lines. Confirm how many lines you dial and how you will measure abandoned calls per campaign over each 30-day period.
Callback Message. WAVV's help says extra answered calls hear your recorded callback message and, "Without a message, they'll just be disconnected." Have counsel review whether your message meets the identification and opt-out content in 64.1200(a)(7)(i), and what consent you hold for a prerecorded message.
Ring Timeout. Confirm unanswered calls ring at least 15 seconds or four rings before the dialer moves on. WAVV's help says each ring is roughly six seconds.
Time Zone Protection. Confirm the window you set stays within 8 a.m. to 9 p.m. at the called person's location, and within any narrower state hours your counsel identifies.
National registry scrub. Because WAVV says it does not scrub against the National DNC Lists, confirm how and how often your lists are scrubbed before they are loaded, and keep records.
Internal DNC List. Confirm IVR Opt-Out is on where you want it, that stop requests made other ways reach the list, and that your written policy and training match 64.1200(d).
Consent records. For autodialed (as counsel reads the definition) or prerecorded calls, confirm you hold the consent 64.1200(a)(1) through (a)(3) require.
Caller ID and Local Presence. Confirm every number displayed, including local presence numbers, reaches someone who can take a do-not-call request during regular business hours (64.1601(e)).
Call recording. WAVV's help offers several recording modes and notes that you should follow state and federal recording rules. None of the federal rules cited in this article requires recording; ask counsel about state consent-to-record laws.

Where Do Inbound Calls Fit?

The settings above concern outbound calls the agent places. With an inbound call, the consumer dials the agent, so the abandonment and autodialer consent rules discussed here are written around a different situation. That is a general reading: an inbound call is not exempt from every rule, and a callback you later place through a dialer is your own outbound call. Ask counsel how the rules apply to your call flow. To see how CallX works with final expense agents, visit the agents page.

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Frequently Asked Questions

Does WAVV Scrub Against the National Do Not Call Registry?

WAVV's DNC List help article says, "WAVV does not scrub numbers against the National DNC Lists." Its internal list blocks numbers you or your contacts add.

Is the WAVV Dialer an Autodialer Under the TCPA?

The FCC defines an autodialer by the equipment's capacity to store or produce numbers using a random or sequential number generator and to dial them. Whether a given configuration qualifies is a question for counsel.

Does the Telemarketing Sales Rule Apply to Insurance Calls?

It depends. The TSR is an FTC rule, and under 15 U.S.C. 1012(b) the FTC Act applies to the business of insurance only to the extent it is not regulated by state law. Ask counsel how this applies to your calls.

This article is general education, not legal advice. It describes WAVV only as WAVV's own website, help center and Terms of Service describe it as of October 2026, and summarizes federal regulations as published in the annual Code of Federal Regulations editions on govinfo.gov (47 CFR revised as of October 1, 2025; 16 CFR revised as of January 1, 2025), the Federal Register and the U.S. Code. State laws can add requirements. Confirm your dialer settings with WAVV and your calling practices with counsel.

WAVV Dialer for Insurance Agents: How It Works and the Compliance Settings to Check